V&F Homes is a UK For-Profit Registered Provider delivering high-quality, small-scale affordable housing across East Anglia. We bring private capital to where it's needed most — building new homes for communities.
Quality homes, responsive maintenance, and transparent communication. Your satisfaction drives everything we do. Access our complaints policy, service information, and contact details below.
Long-term, inflation-linked cashflows and asset-backed characteristics. Strategy overview available on request.
Registered with the Regulator of Social Housing. Fully compliant with the Housing Ombudsman's Complaint Handling Code 2024.
For-Profit Registered Provider regulated by the Regulator of Social Housing
Full compliance with the Housing Ombudsman Complaint Handling Code 2024
Meeting the new consumer standards for transparency, safety and tenant engagement
No formal complaints received in 2024 — proactive approach to resident satisfaction
Founded in 2018, V&F Homes targets small affordable housing schemes — typically fewer than 10 homes — in underserved regional and rural markets across Norfolk and Suffolk. These developments are often overlooked by large housing associations, yet they offer attractive returns and integrate well into existing communities.
Stay out of cities — focus on East Anglia rural communities where quality homes are needed and yields are strong.
Light management model working with local housing management suppliers with great local presence.
Strong relationships with quality regional builders, not giant housebuilders. We help small developers find buyers for their Section 106 units.
Complaints, feedback and tenant perception surveys all inform how we improve. Twice-yearly house visits keep us in close contact with residents.
Set up V&F in 2018. Leads strategy, investor relations, and overall direction.
9 years at Flagship Housing Association. 6 years at Orbit Homes.
Former COO of L&Q Group. Director at Parkdean.
We are committed to providing you with a high-quality home and responsive service. Below you'll find key information about your tenancy, how to report issues, and how to make a complaint.
We schedule proactive maintenance and conduct twice-yearly house visits to identify and address issues early. For urgent or routine repairs, contact our team by phone or email and we will respond the same working day.
All tenancy agreements set out your rights and responsibilities clearly. Rents are set under the regulated affordable rent framework with annual CPI-linked adjustments. We aim to keep you informed about any changes in good time.
We take ASB seriously. Our dedicated ASB Policy and Procedure was accepted by the RSH when V&F was first established. We respond promptly, communicate clearly with all parties, and use acceptable behaviour agreements where needed.
Contact us by phone on 0203 837 3760 or email info@vandfhomes.com. We aim to respond the same working day. We are always available during working hours and are happy to schedule a call at a time convenient for you.
A complaint is any expression of dissatisfaction, however made, about the standard of service, actions or lack of action by V&F Homes, its staff, or those acting on its behalf. You do not need to use the word "complaint" — if you express dissatisfaction, we will offer you the choice to make a formal complaint.
Your complaint will be acknowledged within 5 working days and investigated. We aim to provide a full written response addressing all points raised.
If you remain dissatisfied, request escalation. A different, senior officer with no prior involvement will review the Stage 1 decisions and provide a final response.
If you remain dissatisfied after Stage 2, you can refer your complaint to the Housing Ombudsman for independent review. You can contact them at any time for advice.
Complaints Officer: Kim Davies
Phone: 0203 837 3760
Email: complaint@vandfhomes.com
Post: V&F Homes, 24 Haymarket, London SW1Y 4DG
Stage 2 Appeals Officer: Laura Handford
Phone: 0203 930 5724
Email: Laura@vandfhomes.com
Post: V&F Homes, 24 Haymarket, London SW1Y 4DG
You can complain in writing, by email, by phone, or in person. You can also have a representative (advice worker, councillor, MP, friend, or family member) make a complaint on your behalf with your permission. We will make reasonable adjustments to ensure the process is accessible to you.
This section is intended only for High Net Worth and Professional Investors. Please confirm your status to proceed.
V&F Homes is committed to full compliance with the Housing Ombudsman's Complaint Handling Code and all regulatory requirements. Below are key policy documents and important contact information.
Copies of all documents are available from our office by contacting the Complaints Officer or by emailing info@vandfhomes.com.
You do not need to have a formal complaint ongoing to seek advice and support from the Ombudsman service. They provide a free, independent service.
Web: www.housing-ombudsman.org.uk
Email: info@housingombudsman.org.uk
Phone: 0300 111 3000
Post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET
We include the Housing Ombudsman's contact information in all our service correspondence and provide details at every stage of the complaints process.
While we had zero complaints in 2025, we do not take this for granted. We continue to ensure all residents know how to access our Complaints Policy and Procedure. We completed tenant perception surveys and used the feedback to improve our services. The Board reviewed and approved this report on 15th January 2026.
Whether you're a tenant needing support, a developer with a proposal, or an investor interested in learning more — we're here to help.
General: info@vandfhomes.com
Complaints: complaint@vandfhomes.com
Stage 2 Appeals: Laura@vandfhomes.com
Main: 0203 837 3760
Appeals: 0203 930 5724
Available during working hours. We aim to respond the same working day.
V&F Homes
24 Haymarket
London SW1Y 4DG
Assistance available by visiting our office during working hours.